Do I have to pay for your service?
No. It is completely free for the consumer. There are no hidden charges. Our feedback cards have postage pre-paid and our telephone line is only a standard local rate call (Calls charged at Local rate for BT customers, other service providers may charge more).
How can I get the best results from your listings?
Use our search facility to find the trade or service you need in your area. This will show up a list of businesses who work in your area.
Our stringent vetting and transparent monitoring system ensures that every business is recommended and works to a high standard. You can find details and reviews of their past work by clicking on their names. As every customer is different and each job unique, only you know what you are looking for. The reviews will highlight how each business has performed in areas such as time keeping or value for money.
You are now in a position to get quotes from several businesses that catch your eye. In the end, it might be availability or disposition that helps you choose between them. Whatever you decide to do, you know you are choosing a business that has made itself accountable to the public.
If you would like any further help, call our Customer Service reception team.
Why can’t I search trades and services by overall score?
Once you are on the profile page of a particular trade or service you have this option via a drop down box. You can sort their reviews via 6 ways, sort by score; highest or lowest are two of these options. We don’t put this function in the initial search result as the average score of all our the listed trades and services are very visible so we don’t see the need for it.
Why are there only a few traders listed in my area?
Tradesmen 24/7 started as a local business and quickly grew because the system works. We are now uniquely positioned to serve the whole country, but building up the directory in each area will take a little time.
You can help us extend our coverage by giving your feedback about trades that you have used. We will then contact the trade or service provider and ask them if they are willing to be vetted and continuously monitored by Tradesmen 24/7.
I was not given a feedback card when the work was done. How can I get one?
You should receive a feedback card directly from the tradesperson before the work is done – this means feedback cannot be biased by only hearing from the “friendly” customers. Occasionally this gets forgotten, in which case you can click on Give Your Feedback.
How do you vet prospective members?
All applicants are pre-screened and told that they will be interviewed, vetted and monitored – and the results, good and bad, will be made public. This alone deters a lot of trades who know that they their service is substandard. We ensure that the trades and services know that we are a consumer information service and that we have to remain unbiased. Our procedures for handling negative comments and complaints are clearly explained.
Our trained staff assess the applicants suitability and will then arrange an interview. To pass our vetting procedure we request:
Qualifications – we require proof that the applicant is qualified to undertake their chosen profession (e.g. Gas Safe, Part P).
Insurance – we require proof that they hold Public Liability and combined insurance if they employ people.
Proof of address – we require proof of the company’s trading address in the form of a utility bill or credit check, dependant on the type of company.
Identification – we require photo identification (passport, driver’s licence etc).
Referees – We recommend that all new members supply at least 5 of their previous customers which we personally telephone to find out about their experience.
Code of Conduct and Ethics – we require the applicant to sign to agree to follow them.
Credit Check on Limited Companies – we perform a Credit Check on applicants that are Limited and Limited Liability Partnership companies to check their financial history.
In addition we look at length of experience and the company’s history as well as VAT and company legal status.
No reliance on information
The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although Tradesmen 24/7 makes reasonable efforts to update the information on the Website, please note that the content contained on the Website may be out of date at any given time and Tradesmen 24/7 are under no obligation to update it.
How does your feedback process work?
We believe the person best placed to monitor our members is you, the customer.
As a customer you should receive a Tradesmen 24/7 Reputation Report card from the tradesperson. This card allows you the opportunity to give comments and scores out of ten across different areas of their workmanship and service. Please complete this card and post it back to us – no stamp required. You can also Give Your Feedback online.
This public information stream allows us to publish reviews of how the trades and services perform, as well as to discuss with them the feedback they are getting. Your feedback is the very essence of Tradesmen 24/7 – passing on word of mouth recommendations about the quality of tradespeople.
Providing your experience with a Tradesmen 24/7 member has gone as expected, once we have received your feedback it will be reviewed and published within 2-5 working days. If you have sent us your feedback via a Reputation Report card in the post, allow extra time for it to reach us.
It doesn’t happen often, but if you have been let down by a Tradesmen 24/7 member we want to help. You can find out more about our process for resolving issues.
Your name and address are never published alongside your feedback. However, we do require you to fill in your contact details. Without a name, address and telephone number we cannot substantiate any claim or opinion about a tradesperson and we cannot operate on hearsay. Each month we aim to spot check and verify over 50% of feedback received. We may call or email you to verify the details you supply.
Do you guarantee the quality of your members’ work?
Our members remain independent businesses responsible for the work they each carry out. It is not possible for us to guarantee the quality of our members’ work or approve them as a trading association would.
What we can guarantee is that Tradesmen 24/7 members are recommended, vetted, and monitored. They pledge to uphold the Tradesmen 24/7 Standard – a code of excellent conduct. This keeps the rogue trades away, the standard of work high, and each business accountable for its performance.
We also guarantee to publish all feedback – good and bad, as long as the customer has given us permission to contact the trader about the complaint and providing it’s not anonymous and in the absence of exceptional circumstances. This means that our members work well because their reputations are at stake: one sloppy job and they lose custom. Our system gives you peace of mind. You know what others have written about each business, and that it is in their interests to work to the best of their ability every time.
What if a Tradesmen 24/7 member does a poor job?
This is a rare event because our members know that unsatisfied customers will give poor scores and negative feedback which will be published on our website. If you do have reason to complain about the work of one of our members, then please Give Your Feedback or see how we can help with Resolving Issues.
Our staff personally process each feedback card. If the customer is happy for us to contact the trade or service, we take up any dissatisfaction directly with them, giving the trade or service the negative feedback and hearing their side of the story or rectify the situation.
Often issues that have arisen are due to unclear expectations or poor communication. Having contacted the business we usually find that the problems get resolved.
Do you remove unsatisfactory members?
Yes we do. In the unlikely event that a business falls short of the Tradesmen 24/7 Standard, its membership will be suspended. The reason that the vast majority of our trades and services work to a high standard is that our initial vetting is stringent, and the monitoring process puts their reputation and future work on the line.